Refund Policy

Last updated:

1. Our Guarantee

We stand behind Enda Nord Vitality with a 14-day money-back guarantee. If you're not satisfied with your purchase, we'll refund your money. No questions asked.

2. Refund Eligibility

You can return your order if:

• You have received it within 14 calendar days
• The product is unopened and unused
• The packaging is intact and in original condition
• You have followed the return process outlined below

3. What Can Be Returned

Eligible: Unopened bottles of Enda Nord Vitality in original packaging.

Not eligible: Opened, used, or partially consumed bottles. Damaged packaging or bottles without original labelling.

4. How to Request a Refund

To request a refund:

1. Contact us within 14 days of receipt by email or phone
2. Provide your order number and reason for return
3. Receive return instructions including the return address
4. Ship your return to the address provided (at your own cost)
5. We inspect your return (2-3 business days)
6. Refund processed within 14 working days of inspection

5. Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a tracked service so you can confirm delivery.

Once we receive and inspect your return, you'll receive confirmation by email.

6. Refund Timeline

• Return shipping: 1-3 working days (depends on courier)
• Receipt & inspection: 2-3 business days from arrival
• Refund processing: 14 working days after inspection approval
• Bank transfer: 5-10 business days (depends on your bank)

Total time from requesting a refund to receiving funds: approximately 3-4 weeks.

7. Damaged Products

If your order arrived damaged:

1. Contact us within 48 hours with photos of the damage
2. We will arrange a replacement or refund at no cost
3. We may request you dispose of the damaged product safely

8. Missing Items

If you didn't receive the item you ordered:

1. Check your tracking to confirm delivery
2. Contact us immediately with your order number
3. We will investigate with the courier
4. If unrecoverable, we'll send a replacement or issue a refund

9. Cancellations

If you wish to cancel before your order ships:

• Contact us immediately after placing your order
• We will cancel your order and process a refund
• No return shipping needed for pre-dispatch cancellations

Once your order has dispatched, it cannot be cancelled and must follow the standard return process.

10. Exceptions to This Policy

This refund policy does not cover:

• Opened or used products
• Custom or personalised orders (if applicable)
• Products returned after 14 days
• Misuse or negligence by the customer
• Loss or damage during return shipping (use tracked delivery)

11. Consumer Rights

Under UK consumer law (Consumer Contracts Regulations 2013), you have the right to return goods within 14 calendar days for a full refund. This policy meets and exceeds those requirements.

If you believe you have a consumer complaint, you can contact:

• Citizens Advice Consumer Service: www.citizensadvice.org.uk
• Trading Standards: Contact your local authority

12. Contact for Refunds

Wildelbowmuscle Ltd
47 Grange Road, London, SE1 3AA, United Kingdom
Email: info@wildelbowmuscle.world
Phone: +44 20 7946 0958
Hours: Monday to Friday, 9:00 AM to 5:00 PM GMT

13. Changes to This Policy

We may update this Refund Policy at any time. Changes are effective immediately upon posting.